Create specialized, standardized service system
Whether in what post, as long as related services, we must have the appropriate attitude. An excellent staff, must have good psychological quality, these qualities reflected in what way?
♦ motivated, enthusiastic.
♦ sincere, modest and polite.
♦ tolerant and caring, not panic.
♦ honest and credible, know propriety.
♦ adapt frustration, control emotions.
Service personnel must have the appropriate professional qualities
In addition to service personnel have good psychological quality, should also have good professional quality, professional services to make. Professional qualities reflected in what areas?
♦ Good communication and interaction skills.
♦ wealth of relevant product knowledge.
♦ keen observation and independent judgment.
♦ spirit of teamwork.
